Paymentin Advance, either via PAYPAL, by UK Sterling Cheque made payable
to Malcolm Books, or Bank to Bank transfer from your bank to IBAN GB59 BARC 2085 9343 1098 28, & BIC
books are very well packed or over protected. 99% of Orders are
dispatched within 24 hours (except weekends). Shipping costs are
mostly based on books weighing 1. 2 LB, or ½ KG.
your book order is heavy or oversized, extra shipping costs MAY be
small or light items will have shipping costs reduced, unless they
need large or heavier packing to properly protect them.
you require insurance please email, most books costing over £100 are
automatically insured at no extra cost. Most books over £200 to
outside UK, are sent via UPS or other service at no extra cost.
you are not sure just email.
must insist you contact us immediately to let us know of your
intentions ( within 7 days of receipt), & returned within 14 days
care has been taken with the description of all items listed. So any
item not as described may return the item promptly for a full refund
of the invoice value.
item damaged, PLEASE RETAIN ALL PACKING, and email immediatly.
merchandise should be in the original (or equivalent) packaging.
Refunds initiated on item's return and inspection.
the concern is the non receipt of an item, enquiry will be made by us
of the UK Postal Service at the expiration of the Royal Mail
published Service Standard for the level of service used; providing
in support; the certificate of postage which will have been obtained
by us at the time of posting.
If the concern is damaged or delayed
items, details thereof will be required so we can pursue any claim.
Any payment for loss or compensation made by the postal authority
will be paid to the customer. Alternatively the certificate of
postage and receipt for postage paid can be provided to the customer
for them to pursue any claim if required.